Personal Quality Management

What is PQM? It’s probably not an abbreviation you use every day. But what can it do for you and your life? In short, working with Personal Quality Management means striving for continuous improvement. It means structuring the way you work towards goals in life and making decisions based on facts that pertain to your goals. PQM comes from TQM and stands for “total quality management.” It’s a technique widely used in the business world. However, you don’t have to be a business to benefit from it.

Sounds boring? It doesn’t have to be.

Our goal with NoLimit is to use proven methods to help people develop better health and wellbeing. Our methods are based on years of study and practice. Quality management development descends from the USA and Japan. It was championed by pioneers in the 1950’s and 60’s such as Deming, Juran, and Ishikawa. They changed companies’ ways of working to improve the quality of their products and services. Where TQM is focused on customer satisfaction, PQM is focused on your personal life satisfaction.

Using these methods, we want you to improve your quality of life. We have taken our experience from quality development in companies and adapted tools and messages to suit you as an individual. These are not major changes. The theories and methods used are essentially the same as those used by successful companies worldwide.

Important steps within PQM:

  1. Focus on the customer. With NoLimit you are the customer. The focus is on you. What can you do to reach your goals and to create good habits?
  2. Base your decisions on facts. All decisions should be based on substantiated facts, reliable information, and careful analysis. This is why NoLimit measures your time and presents the results to you. Only then can you make decisions based on objective facts rather than subjective feelings. Focus on processes. In other words, focus on your habits. Creating good habits will have a positive impact on your life.
  3. Continuous improvement. Don’t aim too high right away. Instead, take small, conscious steps towards continuously improving yourself. Adjust your activities over time with your goals in mind.
  4. Participation. PQM requires participation. To us, this means your own participation. The app won’t do things for you, but rather with you. NoLimit is a tool and a set of methods that you will use to become a better you.

To understand how PQM works, let’s take a practical example from one of our founders, Petter.

When I lectured at the University of Wollongong in Australia, I realized we had a problem straight away. Class started at 08:30 and over 50% of my students were late. How annoying! So I decided to give the class a practical lesson in TQM.

The first week, I told them to write down everything they did from the time the alarm went off until they sat in the classroom every single day.

The next week I told them to do the same, but to also track how much time they spent on these things.

The third week, I asked them to add up the amount of time they spent on each activity from when their alarm went off to when they sat down in class.

So what could they do with all this information? Well, if the sum of all their activities was 90 minutes they could do the following (or some combination of):

1. They could count backward from the class start time of 08:30 and set their alarm accordingly. That way they could get up at 07:00 and make no change to their habits.
2. They could try to reduce the 90 minutes by doing things in parallel e.g. brew coffee while taking a shower. That would reduce their total activity time and allow them to sleep longer

3. They could remove activities from their routine and sleep longer e.g. laying out their clothes and packing their bags the night before.

In this situation, the students’ goal was arriving on time for class. TQM techniques were the tools for making the necessary changes to achieve that goal.

NoLimit uses TQM methods because, in our experience, it’s one of the most effective ways to make meaningful, constructive changes. The nice thing is that the changes that improve your life, don’t always have to be major. Sometimes, a few small adjustments can mean the difference between failing or reaching your goals. Why not try it and see if it works for you?